Service Desk Team Lead

Permanent full-time job at Eltham College (Research, Victoria, Australia)

ELTHAM College has been educating young women and men for the past 40 years. The College was conceived in 1973 as a new concept in independent, coeducational schooling. It was founded by a dynamic group of community members who were seeking schooling for their children that would look beyond average educational practice to education that fostered the talents, confidence, initiative and passion for learning in every individual. Our location in the Nillumbik Shire, northeast of Melbourne, is no accident. Historically, this district has inspired free thought and innovation. For years, artists, writers and intellectuals have been drawn to Nillumbik as a centre for inspiration. The notion of ELTHAM as one of Australia's few truly independent schools was founded within this creative culture.

Closing date May 20, 2024
LocationResearch VIC, Australia
Type Full-Time
Status Permanent
Contact Manager
9437 1421
employment@elthamcollege.vic.edu.au

About this job

You are an experienced Service Desk Officer or Leader with leadership experience, seeking to join a dynamic and exciting environment in a full-time, ongoing role.

The Service Desk Team Lead is an integral part of the Information and Communications Technology Team. The position is responsible for the day-to-day delivery of IT Services including helpdesk, to ensure a high level of customer service is delivered.

You have experience with the following:

· A high level of customer service in a similar role

· Managing a ticketing system assignment, priorities, and workloads

· Managing escalations from the Service Desk Team

· Providing level 1 & 2 technical support

· Managing IT Administrative tasks such as on-boarding and off-boarding of new staff, and asset management

· Synergetic and Schoolbox LMS support (preferred)

The Service Desk Team Lead will not only provide leadership to other Service Desk Team members but will also provide technical support to various IT Services within the portfolio, complete administrative tasks, managed escalations and assess opportunities for improvement.

What we offer:

· A role at a school that grows the hearts and minds of our students and community

· A competitive salary and benefits

· 5 weeks annual leave

· Supportive and collegiate team

· Free on-site parking

· On-site café

· Free access to the College gym, close to walking tracks in a tranquil yet energetic environment

· Employee Assistance Program

Be inspired by the young people of the College and have the green and leafy surrounds of the ELTHAM College Research campus as your work backdrop! View Position Description and learn more about ELTHAM College.

Applications close: Monday 20th May

Please click on ‘Apply’ or email your cover letter, resume and references to employment@elthamcollege.vic.edu.au.

 

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